Notice

Dear, HERA Server users,

To resolve the account verification issues that have continuously occurred over the past year, we have replaced and updated the existing authentication system.

Unfortunately, as part of this process, it was necessary to reset the website database. As a result, all user points were reset, and previously purchased items were also removed.

We are now accepting point restoration requests. Before submitting your request, please carefully review the following important information.

Point Restoration Request Period

Point restoration requests will be accepted for two weeks from the date of this announcement.

Request Period: July 12, 2026 – July 26, 2026, 11:59 PM (KST)

Requests submitted after the deadline will not be accepted.

Point Restoration Request Board

Please submit your restoration request through the following page:

https://hera.pet/point-recovery/

END

Restoration Policy

All restoration requests will be reviewed based on the database records saved before the website database reset.

1. My account was deleted.
   If your account does not exist in the database backup used for restoration, your points cannot be restored under any circumstances.
2. Using another person’s account for a restoration request
   You may only submit a restoration request for your own account. Requests involving another user’s account may be subject to an IP address review. If the submitted information is incorrect or cannot be verified, your restoration request may be denied, and you may be restricted from submitting additional requests.
3. What happens to attendance streak points that were not awarded due to an error?
   Unfortunately, points that were not awarded due to previous attendance check errors will not be restored separately. We sincerely apologize for the inconvenience.
4. Will previously purchased icons also be restored?
   At this time, only points will be restored first. Previously purchased icons are planned to be restored gradually afterward.

Please make sure that the account ID entered in your restoration request is exactly the same as the account ID recorded in the database before the reset. If your account ID has been changed, restoration may not be possible.

We sincerely apologize for the inconvenience caused by the database reset and system update.

Thank you for your continued support and understanding.